Family Member Care
For NDIS & Aged-Care providers

Run your whole NDIS & Aged-Care operation in one place.

Rostering, timesheets, progress notes, NDIS pricing and claiming – the day-to-day of running care, without the admin drag. In your own brand if you want it.

Three young people with disability laughing together outdoors

Everything you need to run care

One platform for the whole operation – from the roster to the case note – so your team spends less time on admin and more time on care.

Rostering & shifts

Schedule your team to participants and see the whole roster at a glance.

Timesheets & approvals

Staff log the service they delivered, plus travel and hazards. You approve, or send it back.

Progress & case notes

Structured shift and progress notes with a full audit trail of who wrote what, and when.

NDIS pricing built in

The current NDIS price guide is loaded, so the right support-item rates are always to hand.

Staff & availability

Onboard support workers in minutes; they set their own availability for the roster.

Audit-ready by default

Structured records and change history that stand up to an NDIS or Aged-Care audit.

See it in action

The provider portal your team logs into every day.

Rostering – your whole team's week at a glance.
Rostering – your whole team's week at a glance.
Timesheets – service, travel and notes, ready to approve.
Timesheets – service, travel and notes, ready to approve.
Your practice profile, in your brand.
Your practice profile, in your brand.
Every support worker's shifts and availability.
Every support worker's shifts and availability.
Fewer calls, longer stays

Give families their own view – and take work off your desk.

Family Member Care includes a shared app for each participant's family: their appointments, records, documents and messages, all in one place. Families that can see it themselves ring your office less, and participants whose families feel across their care tend to stay with you longer.

It is engagement and retention you do not have to build – included, and optionally in your brand.

A family using the Family Member Care app together
Audit-ready compliance

Audit-ready, without the scramble

Structured records, change history and exportable summaries that stand up to an NDIS or Aged-Care audit – so audit season is a non-event.

Optional white-label branding

Your brand, if you want it

Run it plain, or put your logo and colours on the participant experience. White-label is there when it matters to you – never in the way when it doesn't.

Coming September 2026

The admin, automated

Big upgrades landing in September 2026 – here is what is next.

Automated NDIS claiming

Turn approved timesheets into bulk-upload claim files and plan-manager invoices, priced correctly.

Recurring & overnight shifts

Set repeating rosters, and shifts that run through the night.

SMS reminders & alerts

Shift reminders and unfilled-shift alerts by SMS, email or in-app – however your team prefers.

Free 3-minute scorecard

How healthy is your care tech?

Uncover hidden risks, admin overload and compliance pressure – and get a personalised plan to reduce problems, save time and get audit-ready.

Start the Tech Health Check

In partnership with buildingbridges.network

The Notorious RBL, styled and unmistakable

Straight from the top

"Sometimes you just want the paperwork to do itself."

– The Notorious RBL

See it with your team.

Tell us how your organisation runs and we'll show you Family Member Care in action – your workflow, your participants, your brand if you want it.

Talk to us