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Provider activation codes

Some NDIS and aged-care providers cover Family Member Care for the families they support, using an activation code.

  1. 1 If your provider sent an activation link, open it on your device - it applies the code to your account.
  2. 2 Otherwise, enter the code in the app when it asks for one.
  3. 3 Once applied, your subscription is covered for as long as the code is valid - no card needed.
  4. 4 If a code will not work (not recognised, already used, or expired), check you typed it exactly, then contact your provider. You can also tap "Ask for help" and we will sort it out.

Still stuck?

Ask the in-app assistant your question in plain English and get a step-by-step answer from these guides – never medical advice.