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Subscriptions and billing

After the 7-day trial, Family Member Care continues on a subscription. You can change or cancel any time.

  1. 1 Plans are Standard or Premium, billed monthly or annually. The price is shown in the app in your local currency.
  2. 2 On the web, payment is by card, handled securely by Stripe. On iPhone or iPad it is billed through your Apple ID; on Android through Google Play.
  3. 3 Manage your subscription in Settings, or in your Apple ID / Google Play settings on a phone.
  4. 4 To cancel, do it before your next renewal - you keep access until the period ends.
  5. 5 A provider activation code can cover your subscription instead - see "Provider activation codes".

Tip: Your records are never deleted if a subscription lapses - you just cannot edit until it is active again.

Still stuck?

Ask the in-app assistant your question in plain English and get a step-by-step answer from these guides – never medical advice.